Delete your Empliva account
You can request deletion of your Empliva account and associated personal data whether or not you currently have access to the mobile app.
Option 1 — Delete in the app
When signed in, open your Empliva account settings and choose Delete account. Empliva requires an intentional confirmation and recent authentication before completing this irreversible action.
Option 2 — Request deletion without the app
If you cannot access Empliva, send a deletion request from an email address you control. Include the email address associated with your Empliva account and write “Delete my Empliva account” in the message.
We may require identity verification before acting on an account-specific request. Do not send passwords, MFA codes, government IDs, medical records, or payment-card details by ordinary email.
What deletion means
- Deletion is not temporary account deactivation.
- Ordinary account/profile information and user-controlled data are removed or de-identified as part of the deletion workflow.
- Some limited records may need to be retained for legal, financial, fraud-prevention, security, dispute, policy-agreement, or audit purposes.
- Any required retention will be limited to the applicable purpose and handled under Empliva's final approved privacy and retention terms.
Need help?
For questions about account deletion, privacy requests, or access problems, contact Empliva Support.